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Customer FAQ
Q: What is an eBook?
A: An eBook is merely an
electronic version of a book. You can download eBooks to your personal
computer or a handheld reading device.
Q: Why would I want
to buy an electronic version of a book?
A: eBooks are typically
less expensive because the costs of publishing are less than for
paperbacks. They are ecologically sound. The integrity won't diminish
over time. You can purchase an eBook at your convenience. You don't need
to leave your home or place of work. You don't need to wait for a store
to open. And you don't need to worry about stock running out. You can
literally hold your entire library of books in the palm of your hand.
Q: How do I purchase
an eBook?
A: All you need to do is
have a browse around our catalogue and simply choose the titles your
prefer and add it to your shopping cart. When you finish shopping you
can check-out and pay for your purchases.
Q: Is my personal
information secure?
A: Yes . We will never sell
your information to another party.
Q: Are your books
encrypted?
A: No.
Q: Do you have a gift
certificate program?
A: Not at this time.
Q: I recently
experienced a hard-drive crash and lost my eBooks. Can I download them
again?
A: Yes. Email us with
your Paypal purchase details and we will resend you your download links
again.
Q: I would like to
get your newsletter, how do I sign up?
A: Click the Newsletter link in the navigation bar
on the left hand side of the webpage.
Q: Do you store
credit card information?
A: No. Your credit card
information is not stored by The Dark Castle Lords.
Q: Can I share my
eBooks with others?
A: No. All of the
content on DCL Publications webiste is protected by copyright and should
not be copied without permission. Re-use or re-distribution of any and
all materials is prohibited under law.
Q: Can I order eBooks
through the mail or over the phone?
A: No. At present you
are only able to place orders on-line through The Dark Castle Lords site
at
www.thedarkcastlelords.com.
But! We are looking at customers being able to order through the mail with
personal cheques.
Q: Can I pay for
eBooks with a check or through Paypal?
A: Sorry, at present we
only accept payment through Paypal only, but we are looking at accepting
cheques in the near future.
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